Making a complaint

In this practice we take complaints very seriously and we try to ensure that all our patients are pleased with their experience and our service. When patients complain, we write and acknowledge receipt of complaint within 10 working days

  1. The person responsible for dealing with any complaint about the service which we provide is Carmen Kumar.
  2. If patients are not satisfied with the result of our procedure then a complaint may be made to:
    • The Dental Complaints Service,
      The Lansdowne Building,
      2 Lansdowne Road, Croydon, Greater London CR9 2ER
      Tel: 08456 120 540 for complaints about private treatment

    • The General Dental Council, 37 Wimpole Street, London, W1M 8DQ
      Tel: 0845 222 4141, the dentists' regulatory body for complaints about professional misconduct

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